Returns & Refunds
Goods are not supplied on a sale or return basis and the company are under no obligation to accept goods for return unless goods prove to be faulty. If any Goods are returned, the Goods must be unused and in original packaging and fit for resale. Returns will only be accepted with prior written permission of the Company. In so far as non-faulty goods this must be obtained within 5 working days of date of receipt of goods.
Goods Accepted for return are subject to the following conditions:
All applications for a return must be made in accordance with condition 10.
Items made to Customer’s own specification or have been specifically ordered or have been subject to a signed ‘Order Confirmation’ will not be accepted for return unless faulty in accordance with condition 10. Unless agreed with supplier such returns are subject to any charges and transit costs imposed by suppliers or collection charges imposed by the company.
No replacements are available whilst goods are exchanged, replaced or repaired.
Goods will not be acceptable for return if they have been re-labeled or used in any way, or if any tamper evident seals have been broken. A returns note in accordance with condition 10.4 needs to be provided by the customer in connection with all returns of goods.
Non faulty goods accepted at the Company’s discretion for credit will be subject to a handling charge at a rate of 15% on net invoice value or a minimum of handling charge of £15.00.